Slots / Casino
This privacy policy sets out exactly what information fc99my collects when you open and use your account, how that information is stored, and the choices you have about how it is used. Access and data handling depend on local law and are available where local law permits.
When you create an account, log in, or carry out a transaction — whether through Touch 'n Go eWallet, DuitNow, FPX, GrabPay or Bank Transfer — certain data is generated. That data includes your registration details, device identifiers, session activity and the payment references attached to each transaction. We collect this information to operate your account, process fund movements and meet obligations that apply in eligible regions under local law. We do not sell account data to third parties for their own marketing. Where we share data with a service provider — such as a payment processor handling a DuitNow or FPX transaction — that provider is bound by data-handling terms consistent with this policy. Data shared with payment processors covers only what is needed to complete the transaction you initiated. Retention periods vary by data type. Session logs are held for a shorter period than formal account records, which are kept for as long as the account remains open and for a period after closure to satisfy any applicable regulatory obligations in the regions where we operate. The current retention schedule is shown in the account settings area after login.
This policy applies to your use of the fc99my platform — the account you hold, the sessions you run and the transactions you make. It does not extend to services operated by third parties that you reach through links on this site. Understanding the boundary helps you know which set of terms governs each part of your experience.
All data created when you log in, verify your identity or update account details falls within this policy. That includes session tokens, device type and any security step you complete inside your account dashboard.
Payment references generated during Touch 'n Go eWallet, DuitNow, FPX, GrabPay or Bank Transfer movements are covered here. The payment processor's own privacy terms also apply to the segment of the transaction that runs on their infrastructure.
Interaction data — which sections you visit, how long a page stays open, the game lobby pages you browse — is collected to improve navigation clarity and account flow. This data is aggregated and not linked to individual identities in public reporting.
Any external site, game studio portal or payment provider you navigate to from this platform operates under its own privacy terms. We hold no authority over how those services handle data once you leave our account environment.
Your account gives you several concrete paths to manage the data we hold. After logging in, the account settings section shows the profile details currently on record — name, contact information and linked payment methods such as your DuitNow reference or registered e-wallet. You can edit most of these fields directly. Where a field is locked for security or verification reasons, a note explains how to request a change through our support channel. If you believe a record is inaccurate, the correction request path is available through account support. Submit the detail you want corrected along with context that helps the team verify the change. For questions about what data is held beyond what appears in settings, a formal data enquiry can be raised through the privacy contact address listed in the support section below. We aim to acknowledge data enquiries in a reasonable period; the response timeline depends on the nature of the request and applicable local obligations.
Log in and open account settings to see the profile data currently on file. Payment method references linked to Touch 'n Go eWallet, DuitNow or FPX appear in the wallet section of the same page.
Most fields can be edited directly in account settings. For fields that require verification before a change is accepted, contact account support with the correction details and the team will walk through the steps.
If your query goes beyond what account settings shows, send a formal data enquiry to the privacy contact address. Include your registered email and a clear description of the information you are asking about.
A request to close your account and understand what data is retained after closure can be submitted through the support channel. Post-closure retention follows the schedule applicable under local law in eligible regions.
Three contact paths are available for privacy-related questions. Choose the one that fits the nature of your request — live chat for quick account questions, email for formal data enquiries and the in-app message thread for account-specific matters already visible in your session history.
Open the chat widget from any page while logged in. Privacy and account data questions are handled through the same channel as general support. Response times vary; the queue position is shown in the chat window.
Send formal data requests to the privacy contact address shown in the account settings footer. Include your registered email and the specific data or correction you are asking about. Email suits detailed requests that need a written record.
For queries tied to a specific transaction — such as a DuitNow or FPX payment reference that appears in your history — raise it through the in-app message thread attached to that transaction for the fastest routing.
Account security and data handling are built into the same infrastructure that processes your Touch 'n Go eWallet, DuitNow and FPX transactions. Each data category is handled according to its sensitivity — payment references carry stricter access controls than navigation session logs, for example. Cookie and tracking settings are configurable and the current state of those settings is shown in your account preferences after login.
Account credentials, payment references and personal details are stored with access controls that limit who inside the platform can read or edit them. Changes to sensitive fields require verification steps shown in account settings.
Cookies used on the platform fall into functional and analytical categories. Functional cookies are required for session handling; analytical cookies can be adjusted. The current cookie state is visible in your account preferences panel after login.
Session activity logs are held for a shorter period than formal account and transaction records. The retention period for each data type is set according to the obligations that apply in eligible regions under local law, not an arbitrary internal schedule.
When this privacy policy is updated, a notice is placed on the account dashboard visible at next login. Continued use of the account after the notice period constitutes acceptance of the revised terms, as outlined in the notification itself.
The questions below cover what real account holders ask when reading this policy for the first time. If your question is not listed, the support contact paths in the section above connect you to the team directly.
Registration data — name, contact details and the email you use to log in — is collected at sign-up. Once active, the account also records session activity, device type and the payment references generated by Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer transactions you initiate.
Payment references are shared only with the processor that handles the specific transaction — so a DuitNow transfer shares relevant reference data with the DuitNow infrastructure. That processor is bound by data-handling terms. Your payment data is not passed to unrelated third parties or used for marketing by those processors.
Log in and open account settings. Profile details, linked payment methods and session preferences are shown there. For data held in back-end systems that does not appear in settings — such as historical log records — you can raise a formal data enquiry through the privacy email contact.
Yes. Editable fields can be updated directly in account settings. For locked fields or a full deletion request, contact support with the details. Post-closure retention of certain records is governed by local law in eligible regions, and the support team will explain what applies to your specific request.
The platform uses functional cookies — needed for your login session to work — and analytical cookies that help improve navigation. Analytical cookies can be adjusted in account preferences. Functional cookies cannot be disabled without breaking the session. The current state of your cookie settings is shown in the preferences panel after login.
A notice appears on the account dashboard the next time you log in after an update is published. The notice explains what changed and gives a reasonable period to review the revised policy. The updated policy replaces all previous versions from the effective date stated in the notice.