These terms set out the conditions under which you access and use fc99my, including account rules, transaction conduct through Touch 'n Go eWallet, DuitNow or FPX, and the steps available when you need to raise a question. Availability depends on local law and is permitted only in eligible regions — read these terms carefully before you proceed with any account action.
Account Access Rules
Touch 'n Go eWallet & DuitNow Context
Policy Contact Routes
Session Control Rights
POLICY POSTURE
How These Terms Govern Your Account
By creating an account on fc99my and proceeding through the login flow, you confirm that you have read and accepted these terms in full. They apply to every interaction on the platform — from the moment you load the lobby to each transaction you complete using Touch 'n Go eWallet, DuitNow or FPX. These terms are not a guarantee of any specific outcome; they describe the framework within which the service operates and the conduct expected of each account holder. We may update these terms from time to time. When a material change occurs, the revised version is published here and takes effect from the date shown at the top of this page. Continued use of the account after that date means you accept the updated terms. If you do not agree, the correct step is to stop using the account and contact support through the channels listed on this page. Access to fc99my depends on local law and is available only in eligible regions. We do not represent that content, markets or payment rails are lawful in every jurisdiction. It is your responsibility to confirm that access is permitted where you are located before you proceed.
Touch 'n Go eWallet
DuitNow Transfer
FPX Online Banking
GrabPay
Bank Transfer
WHAT THIS COVERS
Scope of These Terms Across Account Areas
These terms do not cover every part of your digital life — only what falls within the fc99my account environment. Understanding what is inside and outside scope helps you know where to direct a question and what policy path applies.
Account Access
Login, session management, account limits and profile details all fall within these terms. Any step you take inside the authenticated account — including reviewing your wallet balance or adjusting session controls — is governed here.
Transactions
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer are subject to these terms. The specific limits, verification fields and processing instructions shown during each transaction flow also apply as part of these conditions.
Site Content
Game titles available in the lobby — including those from Spadegaming, PG Soft and Habanero — are part of the fc99my environment and subject to these terms. Content descriptions are provided for information only and do not alter these conditions.
Third-Party Services
External payment processors, e-wallet providers and network infrastructure operate under their own separate terms. When a transaction routes through Touch 'n Go eWallet or DuitNow, those providers' own policies run in parallel and are not overridden by these terms.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
These terms are not only about what we require from you — they also set out the actions you can take as an account holder. You have the right to review your transaction history at any time through the account dashboard after login. If a record appears incorrect, you can flag it directly via the support channels listed on this page. We aim to acknowledge your query and provide a clear response; the timeline depends on the nature of the request and what verification is needed. Where you need to correct personal details on your account — such as contact information used for wallet verification — the update path is shown inside your account settings. Do not share account credentials while a query is open. If at any point you wish to request account closure, that route is also available through the same support channels.
Review Records
Your full transaction history — covering every deposit and withdrawal through Touch 'n Go eWallet, DuitNow or FPX — is visible in the account dashboard after you log in.
Correct Account Details
Personal details used for account verification and wallet matching can be updated through the account settings section. Follow the fields and instructions shown there; do not send sensitive data through unverified channels.
Raise a Policy Question
If any clause in these terms is unclear, contact support using the live chat or email route listed on this page. Include your account reference so the team can locate the relevant transaction or account event quickly.
Request Account Changes
Account closure, limit adjustments and session control changes are all available on request. The current state of your account controls is shown in the dashboard; raise a request through support if the self-service route does not cover your need.
CONTACT POLICY ROUTES
How to Reach Us About These Terms
Policy questions about these terms — including transaction disputes, account limit requests and personal-data correction — should be directed through the channels below. Have your account reference and, where relevant, the transaction method (Touch 'n Go eWallet, DuitNow or FPX) ready so the support team can locate the record without delay.
Live Chat
The fastest way to raise a terms-related query. Open the chat window from any page while logged in and include your account reference in the first message.
Email Support
For formal policy queries or requests that need a written record — such as account closure or data-correction requests — send to the support email address shown in your account settings page.
Account Dashboard
Session controls, transaction records and current limit settings are all visible in the dashboard after login. Check here first before raising a support ticket; many queries resolve at this step.
HOW WE HANDLE DATA
Data, Cookies, Security and Retention Under These Terms
These terms operate alongside our data-handling practices, which cover how we collect, store and process information linked to your account. Understanding each of these areas helps you make informed choices about how you use the platform.
Data Handling
Account data — including wallet addresses used for Touch 'n Go eWallet or DuitNow transactions — is stored only for as long as necessary to fulfil the purposes described in these terms and in our privacy notice, which is accessible from the footer.
Cookies and Session Data
We use cookies to maintain your login session and remember account preferences. You can adjust cookie settings through your browser; note that disabling certain cookies may affect how parts of the account dashboard display.
Account Security
Your account credentials are your responsibility. We ask that you do not share login details, particularly while a transaction or support query is in progress. If you suspect unauthorised access, contact support immediately using the live chat route.
Requesting Changes
To request a correction to your stored account data or to ask about retention periods for a specific record, contact the support team via email and include your account reference. We will confirm receipt and outline the next step.
TERMS FAQ
Common Questions About These Terms
The questions below cover the terms-related queries we hear most often. If your question is not answered here, use the live chat or email route listed in the support section above.
Do these terms apply to all payment methods, including Touch 'n Go eWallet and DuitNow?
Yes. Every transaction you complete on fc99my — whether through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer — falls within these terms. The payment provider's own terms also apply in parallel, but they do not replace or override what is written here.
What happens if fc99my updates these terms after I have created an account?
The revised version is published on this page with the effective date noted at the top. Continuing to use your account after that date counts as acceptance. If you do not agree with the changes, you should stop using the account and contact support to discuss next steps.
Can I access my full transaction history to verify a deposit or withdrawal?
Your complete transaction log is available in the account dashboard after login. It covers every deposit and withdrawal, including the payment method used and the date of each transaction. If a record looks incorrect, flag it through live chat with your account reference.
How do I correct personal details that are linked to my account wallet?
Go to account settings after login and follow the update fields shown there. Some changes — particularly those that affect wallet verification for DuitNow or FPX — may require additional confirmation steps as described on the settings page itself.
Is access to fc99my available everywhere in Malaysia?
Access depends on local law and is available only in eligible regions where it is permitted. We do not confirm that the platform is lawful in every location. Check that access is allowed where you are before you proceed with any account action.
Who do I contact if I have a formal dispute about these terms?
For formal disputes — including transaction disagreements or requests related to account data — use the email support route listed in the support section above. Include your account reference and a description of the issue so the team can respond with the relevant policy detail.
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