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This page sets out how fc99my operates within its legal framework — covering your rights, what this policy applies to, and how to reach us when you have a question. Access to our platform depends on local law and is available only where permitted in your region.
Our legal policy governs how fc99my collects, processes and retains information tied to your account. When you create an account and use payment methods such as Touch 'n Go eWallet, GrabPay or Bank Transfer, certain transaction and identity data is handled in line with this policy. We do not share that data with unaffiliated commercial third parties for marketing purposes. Eligibility to use our platform depends on the laws of your region. We apply this policy consistently to account access, wallet activity and session behaviour. Where a law in your jurisdiction places additional obligations on how we handle your information, those obligations take effect alongside this policy — not in place of it. If you have questions about how a specific payment rail such as DuitNow or FPX interacts with our data handling, the answer depends on what the payment provider discloses in their own terms. We are responsible for data that passes through our own systems; the payment provider is responsible for data handled on their side. You can direct detailed payment-data questions to our support team, who will clarify which part of the chain applies to your situation.
Not everything that touches your fc99my experience falls under this single policy document. Understanding the boundaries helps you direct questions to the right place — whether that is our support team, a payment provider, or your own device settings.
This policy applies to how we manage login credentials, session data and account-level records. When you sign in and navigate to your wallet or game history, those actions fall within our policy scope.
Wallet activity processed through Touch 'n Go eWallet, GrabPay or Bank Transfer is recorded on our side. Data that moves through the payment provider's own infrastructure is governed by that provider's terms, not ours.
Game content supplied by studios such as PG Soft and Habanero is presented through our platform. We are responsible for how that content is displayed; the studios are responsible for the game mechanics themselves.
Links to external sites, payment apps or device-level services are outside our policy scope. Once you leave our platform, the third party's own terms apply. We do not control or take responsibility for external privacy or data practices.
You have a set of concrete actions available under this policy — not just abstract entitlements. After logging in, your account dashboard shows the transaction history connected to your wallet, including records of Touch 'n Go eWallet and Bank Transfer activity. That record is your first reference point when you want to review what data we hold on your behalf. If the details held in your account profile are incorrect — name, contact email or linked payment method — you can update those fields directly through the account settings page. For anything that cannot be changed through self-service, our support team can action the correction after verifying your identity. Questions about how long we retain specific records, or requests to close your account, are handled through the same support route.
Log in and open your account dashboard to see transaction history, session records and the payment methods linked to your wallet.
Account settings allow you to update your contact email and linked payment information. For fields that require manual verification, contact support directly.
If any part of this policy is unclear, send your question through our live chat or email channel. We respond with reference to the specific section you are asking about.
Closure requests, data-retention questions and identity correction requests go through support. We will confirm receipt and outline the steps involved before any action is taken.
When a policy question cannot be resolved through the account settings page, we have three direct contact routes available. Each route is suited to a different type of request — from quick clarifications to formal data queries. Choose the channel that matches the urgency and detail of what you need.
Open live chat from any page on our platform. Use this for quick policy clarifications, account-detail questions and session control queries. The chat record is saved to your session for reference.
Send detailed policy or data requests by email. This is the right channel for account closure requests, data-retention questions and anything that requires a written record of our response.
The Help section within your account dashboard covers common policy topics, including how we handle Touch 'n Go eWallet transaction data and how to update your linked payment method.
We apply consistent data-handling practices across all account activity — from the moment you log in through to how long session records are retained. Cookies on our platform are used to keep your session active and to remember your preferred language and display settings; they are not used to build advertising profiles. You can manage cookie preferences through your browser settings at any time.
Account data, wallet records and transaction history are held on secured servers. Retention periods vary by data type. The account dashboard shows the data currently associated with your profile after login.
We use session cookies to keep you logged in and functional cookies to retain your account preferences. No advertising-network cookies are placed without your awareness. Adjust these through your browser at any time.
Login access is protected at the account level. If you notice an unfamiliar session or suspect your credentials have been shared, contact support immediately so we can review and act on the account status.
For formal data requests — including what we hold, how long we hold it and how to request deletion — use the email support route. We aim to respond with a clear outline of the relevant retention rules for your account type.
These are the questions our support team receives most often about the fc99my legal policy. If your question is not covered here, live chat and email are both available from the account dashboard.
Access depends on whether local law in your region permits it. Where access is permitted, this policy applies in full to your account activity, including wallet transactions made through Touch 'n Go eWallet, GrabPay and Bank Transfer.
Log in and open your account dashboard. Transaction history, linked payment methods and session records are shown there. For a full data summary beyond what the dashboard displays, send a request through our email support channel.
Yes. Contact email and linked payment information can be updated in account settings. For fields that require identity verification before a change is made, contact our support team directly and they will walk you through the steps.
Data that passes through our platform is governed by this policy. Data that moves through Touch 'n Go eWallet or FPX on their own systems is governed by their respective terms. We are responsible for the fc99my side of the transaction only.
Retention periods vary depending on the type of record. Session data, wallet history and identity records are each held for different durations. Send an email query to our support team for the specific retention period that applies to your account type.
Account closure requests are handled through our email support route. We confirm receipt, outline any pending wallet balance steps, and process the request after the required verification. This is not available as a self-service action in account settings.